Frequently Asked Questions
We’ve answered some of your frequently asked questions, including how to make a booking, what’s in your room, and plenty of information if you’re bringing the family or your four-legged friend!
Bedrooms & Suites
Our Bedrooms & Suites section gives a full rundown on each of our room types and individual suites.
All of our rooms (with the exception of the Empress Suite and the master bedroom in Emperor) can be made up as either king-size beds or twin on request.
Facilities and amenities included in every room include:
- 100 Acres amenities – handwash, body wash, shampoo, conditioner & body lotion
- Robes, hand towels and bath towels
- Fridge with fresh milk and canned water replenished daily
- Freshly ground Cornish Origin Coffee and a selection of teas
- TV with Freeview
- WiFi
- Roberts Radio
- Iron and ironing board
Booking With Us
Making a Booking
You can book online using the blue ‘Book Now’ button above.
If you’d prefer to speak to us, our helpful Reception team is available on 01720 422947 or by email.
Booking Conditions
Please be sure to read our Booking Conditions, which includes our cancellation policy and apply to all bookings with us.
Payments
We take a 30% deposit at the point of booking. This is non-refundable unless we are able to resell your reservation (please see below).
The remainder of the balance of your stay is due 8 weeks before arrival.
Cancellations
If you need to cancel all or part of your stay with us, we will always do our best to re-sell your reservation and provide a full refund minus a £50 administration fee.
If we are unable to resell your reservation, the following cancellation charges will apply:
- Cancellation received more than 56 days before arrival date: 30% of the total booking (loss of deposit)
- Cancellation received between 28 and 56 days before arrival date: 50% of the total booking
- Cancellation received between 7 and 28 days before arrival date: 80% of the total booking
- Cancellation received less than 7 days before arrival date: 100% of the total booking
Children & Families
Rates for children
Children aged under 2 years old stay free – please let us know, and we’ll ensure there’s a travel cot in your room.
Children aged 2 – 16 sharing a room with two adults are charged at £45 per child per night (Bed & Breakfast) or £70 per child per night (Dinner, Bed & Breakfast).
Younger children can be accommodated on a chair bed or Z bed; interconnecting rooms or our two-bedroom suites may be best for older children.
Baby monitoring
A baby monitor can be provided from reception and placed in the room. Our Reception team will happily listen in at intervals (until 9:00 pm in low season and 9:30 pm in high season). Alternatively, you may prefer to keep the monitor with you.
Babysitting
Babysitting is available on request and is chargeable.
Cots
Travel cots can be provided and sleep children up to the age of two. Children aged two and over must be on a chair bed or Z bed.
Dining
Please see individual Dining pages for service times.
Breakfast
The most important meal of the day is served from 7:45 – 9:45am each day. There’s no need to book, and all our rates include breakfast. You’ll be welcome to choose from our buffet and favourites from the kitchen.
Dinner
If you’re on a dinner-inclusive package, we’ll reserve a table for you each evening in the Restaurant. Please let us know if you’d rather dine in the bar or on the terrace (for example, if you’re bringing a four-legged friend).
If you’re on a Bed & Breakfast package, please be sure to book a table for dinner by 10 am if you’d like to dine with us that evening.
Room Service
Food can be ordered to your room during our regular dining hours.
Children
We have a special children’s menu in our Bar & Terrace, and can also offer an early High Tea at 5:30pm; please just ask.
Dogs at Hell Bay
We’re proud to be one of the most dog-friendly hotels on the Isles of Scilly – after all, your four-legged friends crave luxury occasionally too!
Charges
We charge £20 per night for up to two dogs to stay with you, including bowls, beds, blankets and towels for sandy paws, to save on your luggage allowance.
Out & About
Bryher’s wild and rugged surroundings are perfect for long walks, and all of Bryher’s beaches are dog-friendly (for the sake of local pets, wildlife and farm animals, please follow signage and keep dogs on a lead when requested).
Around the Hotel
At the hotel, dogs are welcome in our downstairs bedrooms and suites (paws off beds and furniture, please!) and our bar and terrace, but not in our restaurant. If you’d like to dine with your dog, we’re very happy for you to enjoy our restaurant menu in the bar or on the terrace – please just ask ahead.
Getting Here
Travel from the Mainland
You can reach the Isles of Scilly by helicopter or ferry from Penzance, or by plane from Land’s End, Newquay or Exeter.
For full details, please see Getting to Hell Bay.
Transfers to Hell Bay
However you’re travelling to us, please let us know your travel plans in advance to ensure we can be on the quay to meet you when you arrive on Bryher and take you on the last stage of your journey to the hotel. You can provide your travel plans on the phone (01720 422947) or by email.
Your transfers will depend on how you travel to the islands:
- Helicopter to Tresco Heliport: Complimentary electric shuttle to Tresco quay (no need to book) > Boat to Bryher (as standard, the next scheduled boat; alternatively, Tresco Boats can provide a ‘special’ at a time to suit you) > Complimentary 4×4 shuttle to the hotel
- Helicopter or Skybus to St Mary’s Airport: Shuttle bus to St Mary’s quay (we’ll let them know your travel details) > Boat to Bryher (as standard, the next scheduled boat; alternatively, Tresco Boats can provide a ‘special’ at a time to suit you) > Complimentary 4×4 shuttle to the hotel
- Scillonian Ferry: Boat to Bryher (‘Firethorn’ ferry usually departs around 30 minutes after the Scillonian arrives; your bags will be transferred automatically provided they all have green ‘Bryher’ labels, available on Penzance Quay. You will need to identify your bags on arrival on Bryher) > Complimentary 4×4 shuttle to the hotel